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Shipping & Returns

Disclaimer

By visiting or shopping at this website, you accept the following terms and conditions:
At Bokara we strive to deliver world class customer experience. We strive to provide the best possible information in regard to how long it will take to receive your order.

Estimated Shipping & Delivery Times

Estimated shipping times are located on each product page. Please note that these are only estimated shipping times and are subject to availability of products and/or manufacturer's availability. If any product(s) that you have ordered is out of stock or on backorder, we will do our best to contact you with a new shipment date. Items ordered together may not arrive during the same delivery timeframe. We only ship within the continental United States and are unable to ship to P.O. and A.P.O boxes.

Oversized Items

Oversized items (including rugs 9x12 and larger) will travel via freight carriers which have extended processing and delivery times. Oversized items will be delivered to your entryway or in room of choice depending on the shipping method you selected upon checkout. A signature will be required upon delivery.

Returns

We will allow returns within 30 days of delivery for all stocked rug products or samples. However, we will not accept returns for any custom size rugs unless damaged or defective. We do not refund original shipping charges. All returned items will be inspected for damage or signs of use & may be deemed as non-refundable. If your item was purchased during a shipping promotion, a 10% return shipping charge will be deducted from the original price of your item. Refunds may only be issued in the same form and amount (subject to the terms hereof) as original payment.

Custom Size Rug Returns

Our Custom Sized rugs are made to your specifications and cannot be returned. Special orders begin production immediately upon order placement. As a result, the item(s) cannot be cancelled, changed, returned or refunded at any time.

Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for a shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately.

Please provide the order number along with your email address and phone number for expedited service.To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.