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FAQs
Account Login
How do i log into my Bokara account ?
t is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using 'Content here, content here', making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for 'lorem ipsum' will uncover many web sites still in their infancy. Various versions have evolved over the years, sometimes by accident, sometimes on purpose (injected humour and the like).
How do i log into my Bokara account?
t is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using 'Content here, content here', making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for 'lorem ipsum' will uncover many web sites still in their infancy. Various versions have evolved over the years, sometimes by accident, sometimes on purpose (injected humour and the like).
How do i log into my Bokara account?
t is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using 'Content here, content here', making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for 'lorem ipsum' will uncover many web sites still in their infancy. Various versions have evolved over the years, sometimes by accident, sometimes on purpose (injected humour and the like).
How do i log into my Bokara account?
t is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using 'Content here, content here', making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for 'lorem ipsum' will uncover many web sites still in their infancy. Various versions have evolved over the years, sometimes by accident, sometimes on purpose (injected humour and the like).
Trade Account
How do I apply for a Bokara trade account?
If you are interested in becoming a Bokara trade member, please fill out the application here and we will get back to you within 3-5 business days.
How do I apply for a Bokara trade account?
If you are interested in becoming a Bokara trade member, please fill out the application here and we will get back to you within 3-5 business days.
How do i log into my Bokara account?
If you are interested in becoming a Bokara trade member, please fill out the application here and we will get back to you within 3-5 business days.
How do i log into my Bokara account?
If you are interested in becoming a Bokara trade member, please fill out the application here and we will get back to you within 3-5 business days.
Products
I can’t find what I am looking for?
The images we display have the most accurate color possible. Due to monitor/screen settings, there will be variations in color between the actual product and the photos on our site.In some cases, patterns, colors, and other design elements may vary. Each rug is unique. It is absolutely normal to have slight color differences across the rugs due to the humidity, hand-dying process, varying exposure to daylight, and different batches of dyes used in the handmade rugs.
I can’t find what I am looking for?
The images we display have the most accurate color possible. Due to monitor/screen settings, there will be variations in color between the actual product and the photos on our site.In some cases, patterns, colors, and other design elements may vary. Each rug is unique. It is absolutely normal to have slight color differences across the rugs due to the humidity, hand-dying process, varying exposure to daylight, and different batches of dyes used in the handmade rugs.
I can’t find what I am looking for ?
The images we display have the most accurate color possible. Due to monitor/screen settings, there will be variations in color between the actual product and the photos on our site.In some cases, patterns, colors, and other design elements may vary. Each rug is unique. It is absolutely normal to have slight color differences across the rugs due to the humidity, hand-dying process, varying exposure to daylight, and different batches of dyes used in the handmade rugs.
I can’t find what I am looking for?
The images we display have the most accurate color possible. Due to monitor/screen settings, there will be variations in color between the actual product and the photos on our site.In some cases, patterns, colors, and other design elements may vary. Each rug is unique. It is absolutely normal to have slight color differences across the rugs due to the humidity, hand-dying process, varying exposure to daylight, and different batches of dyes used in the handmade rugs.
I can’t find what I am looking for ?
The images we display have the most accurate color possible. Due to monitor/screen settings, there will be variations in color between the actual product and the photos on our site.In some cases, patterns, colors, and other design elements may vary. Each rug is unique. It is absolutely normal to have slight color differences across the rugs due to the humidity, hand-dying process, varying exposure to daylight, and different batches of dyes used in the handmade rugs.
What is the difference between standard serging and organic?
The images we display have the most accurate color possible. Due to monitor/screen settings, there will be variations in color between the actual product and the photos on our site.In some cases, patterns, colors, and other design elements may vary. Each rug is unique. It is absolutely normal to have slight color differences across the rugs due to the humidity, hand-dying process, varying exposure to daylight, and different batches of dyes used in the handmade rugs.
Orders
How do I request or purchase samples online?
If you are interested in starting a custom project please fill out the form here and we will get back to you as soon as possible with next steps.
How do I enter a promotional code?
If you are interested in starting a custom project please fill out the form here and we will get back to you as soon as possible with next steps.
How do I enter a promotional code?
If you are interested in starting a custom project please fill out the form here and we will get back to you as soon as possible with next steps.
How do I enter a promotional code?
If you are interested in starting a custom project please fill out the form here and we will get back to you as soon as possible with next steps.
Shipping
How do I request or purchase samples online?
If you are interested in starting a custom project please fill out the form here and we will get back to you as soon as possible with next steps.
Can I cancel my order?
How do I start a custom project?
If you are interested in starting a custom project please fill out the form here and we will get back to you as soon as possible with next steps.
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Wholesale
How can I become a Bokara retailer?
Please refer to our showroom locator where you can find Bokara showrooms, Premier Partner locations and Stark Studio Rugs retailers.
Where can I find a list of Bokara retailers?
Please refer to our showroom locator where you can find Bokara showrooms, Premier Partner locations and Stark Studio Rugs retailers.
Cleaning & Maintenance
Where can I find cleaning instructions?
Please visit our care and cleaning guide for helpful tips on how to best maintain your handmade rug or carpet. If you have any questions or concerns, please reach out to us directly at sales@bokara.com
How do I clean pet stains?
Warranty
My rug is fading ?
As a general rule, rugs of all materials and constructions should be rotated every 3-6 months to balance color and evenly distribute wear.
My rug has sprouts ?
Loose fibers, or sprouts, are a normal part of the break-in process of handmade rugs. To remove sprouts, use a small pair of scissors to snip them off even with the pile. Do not pull the fiber out, as this can cause a deterioration of the backing.
My rug is shedding ?
Loose fibers, or sprouts, are a normal part of the break-in process of handmade rugs. To remove sprouts, use a small pair of scissors to snip them off even with the pile. Do not pull the fiber out, as this can cause a deterioration of the backing.
